FAQ

How Do I Place An Order?

Click over to the store, and simply follow steps one, two, and three.

01

FRG Fundraising?

We do offer FRG fundraising.  Please visit our Facebook page to find our fundraising slides.

02

Secure Ordering

Your privacy is very important to us. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy:
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

03

Returns & Refunds

Do to the custom nature of our products, all sales are final.

04

05

Uniform Donations

Teddys from the Troops will make your order in any uniform that you send us.  (BDU, ACU, Multicam, etc...)

We prefer to use your personal uniforms, therefore if you would like to use your own personal uniform for your bear, check the donate uniform box when you select your teddy in step 1.  Once you have finished customizing your order (steps 2 and 3) go to the checkout and continue to place your order.  

In the promo code box use the code: uniform and upon processing you will be immediately prompted to the address that you will ship your uniform to.  The promo code will comp you $5, this should cover any costs for your shipping the uniform to us, however if it costs you more than $5, please let us know and we will make up the difference.

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